AYODEJI YUSUF ASHIRU

AYODEJI YUSUF ASHIRU

Technical Support Engineer | Entry-Level Cybersecurity Analyst

Lagos, Nigeria, Lagos, NG.

About

An evolving Technical Support Engineer and aspiring Entry-Level Cybersecurity Analyst with a proven track record in global IT operations and a keen interest in cybersecurity. Adept at resolving complex technical issues across Windows, Linux, and Mac environments, I leverage expertise in Microsoft 365, network security, and emerging AI technologies to ensure seamless IT operations and protect organizational data. My commitment to excellence and proactive risk mitigation drives continuous improvement in support services and security posture.

Work

Microsoft (via TeKnowledge)

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Technical Support Engineer II

Remote, Remote, US

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Summary

Provided primary technical support to Microsoft customers globally, resolving complex issues and ensuring high satisfaction.

Highlights

Provided primary technical support to a global customer base across America, Europe, Africa, and Asia, resolving complex technical issues and maintaining high satisfaction rates.

Delivered comprehensive inbound and outbound support via phone, chat, and email, leveraging CRM technologies to streamline issue resolution and ensure proper escalation.

Accurately documented all activities within the ticket lifecycle, fostering cross-team knowledge sharing and enabling timely resolution of assigned service requests.

Diagnosed and resolved complex issues across Windows OS, Microsoft Office 365 applications (including Exchange Services, Outlook, OneDrive), and various email domain access problems.

Utilized Quick Assist and remote connection tools to provide immediate virtual support, effectively troubleshooting and resolving Windows and Mac OS issues, including network configuration and OS updates.

Complab

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Technical Support Engineer

United Kingdom

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Hybrid

Summary

• Delivered high-quality technical support procedures and best practices, including backup solutions to safeguard critical data and maintain business continuity. • Consistently achieved results through dedication to excellence and a proactive approach to problem-solving. • Maintained, monitored and diagnosed computer networks and systems while solving hardware and software faults. • Diagnosed and troubleshoot technical issues, including account setup and network configuration. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. • Installed and configured computer hardware, operating system & applications while testing & evaluating new technologies.

Richcont Limited

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Logistics and Procurement Officer

Lagos, Lagos State, Nigeria

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Summary

Managed comprehensive procurement processes, from supplier relations to contract negotiation, to ensure cost-effective material acquisition.

Highlights

Managed the full procurement lifecycle, from supplier relationship management to contract negotiation, ensuring the timely and cost-effective acquisition of essential materials.

Analyzed market trends and evaluated proposals, achieving optimal pricing and quality while meticulously tracking order status to meet delivery requirements.

Generated insightful reports on procurement activities, including detailed spend analysis and vendor performance metrics, contributing to substantial cost savings.

Edokpolor Grammar School, Junior (NYSC)

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Computer Skills Instructor

Benin City, Edo State, Nigeria

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Summary

Facilitated computer education, guiding students in fundamental concepts and practical application to build IT foundations.

Highlights

Facilitated computer education for students, providing guidance and instruction to enhance their understanding of basic computer science concepts and operations.

Directed students in mastering fundamental computer principles and gaining practical IT experience, building a strong foundation for their future academic and professional pursuits.

Supported the principal in administrative tasks, including report preparation and managing guidance/counseling sections, ensuring efficient school operations.

Tai-Solarin University of Education

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I.T Operations Support (Internship)

Ijebu-Ode, Ogun State, Nigeria

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Summary

Provided technical support to end-users, resolved hardware/software issues, and managed network infrastructure during an internship.

Highlights

Collaborated with IT professionals to provide technical support to end-users, resolving a wide range of hardware and software issues.

Troubleshot network connectivity and wireless networking problems, and efficiently addressed user inquiries and help desk tickets.

Participated actively in network troubleshooting, device configuration, CBT center setup, and hardware maintenance, enhancing departmental operational efficiency.

Education

Bowen University

Iwo, Osun State, Nigeria
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B.Sc. Computer Science & Information Technology

Ijebu-Ode Grammar School

Ijebu-Ode, Ogun State, Nigeria
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SSCE

Awards

Guinness World Records™ (Microsoft AI Skills Fest) Most Users to take an Online Multi-level Artificial Intelligence (AI) Lesson in 24 Hours

Guinness World Records™ / Microsoft AI Skills Fest

Achieved a Guinness World Record for participation in an online multi-level Artificial Intelligence lesson, demonstrating exceptional engagement in AI education.

Youth of the Year Award

Nigeria Youth Way Forward Ijebu land

Recognized with the Youth of the Year Award for contributions and leadership within the Ijebu land community.

Commendation Letter

Tai-Solarin University of Education

Received a Commendation Letter from Tai-Solarin University of Education, acknowledging exemplary performance during the I.T Operations Support internship.

Certificates

Governance, Risk, Compliance & Data Privacy

IBM

Security Principles, Incident Response, Business Continuity and Disaster Recovery Concepts

ISC2

Learning AI Through Visualization

Columbia University

Network Support & Security

Cisco

Learn Cyber Security from Scratch Practical Guide

Udemy

Digital Literacy and Productivity Learning Pathway

LinkedIn

Getting Started with Microsoft 365

LinkedIn

Taking Charge of Your Career

LinkedIn

Career Essentials in System Administration

Microsoft and LinkedIn

Career Essentials in Generative AI

Microsoft and LinkedIn

Entrepreneurship Learning Path

LinkedIn

Professional Soft Skills Learning Pathway

LinkedIn

English for IT 1 & 2

Cisco

Introduction to Cybersecurity

Cisco

Microsoft Copilot for Security

Microsoft and LinkedIn

Introduction to Artificial Intelligence

Microsoft and LinkedIn

Streamlining Your Work with Microsoft Copilot

Microsoft and LinkedIn

Learning Microsoft 365 Copilot

Microsoft and LinkedIn

Copilot in PowerPoint: From Prompt to Presentation

Microsoft and LinkedIn

Excel with Copilot: AI-Driven Data Analysis

Microsoft and LinkedIn

Ethics in the Age of Generative AI

Microsoft and LinkedIn

Introduction to Prompt Engineering for Generative AI

Microsoft and LinkedIn

Generative AI Skills for Creative Content: Opportunities, Issues, and Ethics

Microsoft and LinkedIn

AI Productivity Hacks to Reimagine Your Workday and Career

Microsoft and LinkedIn

Foundations of Cybersecurity

Google

Play it Safe: Manage Security Risks

Google

Connect and Protect: Networks and Network Security

Google

CompTIA A+ 220-1101

Cybrary

CompTIA A+ 220-1102

Cybrary

Customer Service Representative Certification

Tek-Experts

Green Digital Skills

INCO Academy and LinkedIn

BDL Competency Test

Digital Skills Nigeria, Microsoft and Tech4Dev

Build Your Generative AI Productivity Skills

Microsoft and LinkedIn

Career Essentials in Cybersecurity

Microsoft and LinkedIn

Network Basics

Cisco

Cybersecurity Foundations

Microsoft and LinkedIn

Cybersecurity Awareness, Terminology

Microsoft and LinkedIn

The Cybersecurity Threat Landscape

Microsoft and LinkedIn

Network Access Basics

Cisco

Cloud Computing

Side Hustle & Jobberman

Jobberman Soft-Skills Training

Side Hustle & Jobberman

Canva for Entrepreneurs

Side Hustle & Jobberman

Networking Fundamentals

Digital Skills Nigeria, Microsoft and Tech4Dev

The Fundamentals of Digital Marketing GDSA

Google

Java Programming

New Horizons

Oracle Database: SQL Fundamentals

New Horizons

CompTIA A+

New Horizons

Microsoft Office

Computer Training

CorelDraw

Computer Training

PageMaker

Computer Training

Quranic Certificate

Aonullah School of Arabic & Islamic Studies

Skills

IT Support

Technical Support, Help Desk, Troubleshooting, Customer Service, Ticket Management, Remote Support.

Networking

Network Configuration, Wireless Networking, Network Devices, Routers, Switches, Network Security.

Cloud Services

Azure Cloud Services, Microsoft 365, Cloud Computing.

Cybersecurity

Cybersecurity Analysis, Threat Intelligence, Risk Mitigation, Microsoft Sentinel, Microsoft Purview, Microsoft Defender XDR, Data Privacy, Incident Response, Business Continuity, Disaster Recovery, Security Principles.

Operating Systems

Windows OS, Mac OS, Linux OS, OS Update & Upgrade.

Hardware & Devices

Hardware Diagnostics, Hardware Maintenance, Mobile Devices, IoT & Smart Devices.

Productivity & Collaboration Tools

Microsoft Office 365, Exchange Services, Outlook, OneNote, OneDrive, G-Suite, Skype, CRM Technologies.

Artificial Intelligence

Generative AI, AI Productivity Tools, Microsoft Copilot, Prompt Engineering, AI-Driven Data Analysis.

Digital Marketing

Digital Marketing Fundamentals, Blogging, Canva Graphics Designing.

Procurement & Logistics

Procurement Process Management, Supplier Relationship Management, Contract Negotiation, Market Trend Analysis, Order Tracking, Spend Analysis, Vendor Performance Metrics.

Programming & Databases

SQL, Java, Software Development.

Data Management

Backup & Recovery, Documentation, Report Generation.

Projects

Medical Interaction Diagnosis System Platform for Diabetic Patient

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Summary

Developed a medical interaction diagnosis system platform designed for diabetic patients, integrating research on diabetes mellitus for comprehensive patient support.

AYODEJI YUSUF ASHIRU